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PayPort Over-the-Counter FAQs (Frequently Asked Questions)

  1. How much is it?
  2. What is Portal pricing?
  3. When are my funds deposited?
  4. What credit/debit cards does PayPort accept?
  5. Do debit card transactions require a PIN?
  6. Do I need hardware for the service?
  7. What do I do if a customer called saying funds were taken out of their account even though we canceled the order?
  8. Can the swipe card reader be used on different computers?
  9. Will the swipe card reader ring up a sale if it's plugged into a different computer?
  10. How secure is PayPort?
  11. How fast and reliable is PayPort?
  12. How does my agency/county/city get started?
  13. How do I add the PayPort icon to a desktop?
  14. Who is currently using this service?

1. How much is it?

This service can be used free of charge by Idaho state agencies, counties, cities and other government entities.

In partnership with Idaho Information Consortium, the State of Idaho established Access Idaho to develop, support, maintain, and enhance the State's official web portal, Idaho.gov, under a self-sustaining model using no tax dollars and appropriated funds.

You may choose to purchase one or more swipe card readers, however this is optional.

2. What is Portal pricing?

Access Idaho's sole business is providing outsourced services for Idaho's public entities, such as state, county and city government. The online price of items and services purchased through Idaho.gov, the State's official web portal, includes funds used to develop, maintain, enhance and expand the offerings of the State's portal.

3. When are my funds deposited?

Expect funds to arrive in your account 3 business days after the transaction date.

4. What credit/debit cards can PayPort accept?

PayPort can accept Visa, MasterCard, Discover and American Express. Electronic checks are also an option. Please discuss eChecks with us if you are interested.

5. Do debit card transactions require a PIN?

A PIN is not needed to run a debit card. We run debit cards just like credit cards.

6. Do I need hardware for PayPort Over-the-Counter?

Required: A computer with an internet connection.

Optional: A swipe card reader.

7. What do I do if a customer called saying funds were taken out of their account even though we canceled the order?

When a customer uses a debit card, the funds are authorized and the bank will put a hold on those funds immediately. When an order is canceled, it can take up to two weeks (depending on the bank) to release the hold (authorization) on those funds. If the customer needs the funds available in their account right away, just contact Rich Steckler or Leslie Vitagliano at Access Idaho, and they can release the authorization.

8. Can the swipe card reader be used on different computers?

Yes, the swipe card reader can be moved to different computers as many times during the day as needed.

9. Will the swipe card reader ring up a sale if it's plugged into a different computer?

No, It will only work on the computer it's plugged into.

11. How secure is PayPort?

PayPort and its systems comply fully with Payment Card Industry (PCI) standards. As a subsidiary of a publicly traded company, Access Idaho is Sarbanes Oxley (SOX) compliant for controls, security and business continuity issues. We contract with an independent security company to review our security processes and procedures regularly for physical, technical, and policy security.

11. How fast and reliable is PayPort?

Second to security, our primary goals are speed and stability. Stateless components are separated and isolated into a Java Virtual Machine (JVM) , with post-authorization processing reserved as a nightly batch job. Because of this, we make a service guarantee of 5 seconds or less per order and 99.99% uptime during business hours. PayPort runs on a load-balanced server cluster located in a “Type IV” facility, with a mirrored “hot site” in a different state.

12. How does my agency/county/city get started?

Begin with our handy checklist and work through the steps from 1 to 10.

13. How do I add the PayPort icon to a desktop?

If the PayPort (prod) icon does not appear on your desktop after downloading, or you lose the icon, follow these instructions to re-add it:

  1. Under the Windows "Start" menu in the lower left corner of your screen, click "Run" (or, on Windows 7 computers, type "run" in the search box and hit enter).
  2. Type in the text field exactly as follows: javaws -viewer (there is a space between "javaws" and the dash).
  3. Click "OK"
  4. When the Java Cache Viewer window appears, right-click on the "PayPort (prod)" icon, then left-click on "Install Shortcuts"
  5. Close Viewer window.
  6. Double-click "PayPort (prod)" icon on desktop to launch and log-in.

14. Who is currently using PayPort Over-the-Counter?

Participating Idaho counties, agencies, and cities as of May 2013 include:

Counties
Agencies
Cities

Contact Us:

Rich Steckler
Director of Marketing

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